Shipping Policy

Last Updated: 24 October 2026

At THE HERBAL COMPANY, we aim to deliver your herbal skincare products safely and efficiently across India.

1. Delivery Locations

We aim to serve customers across India, subject to service availability at the delivery address and our logistics partners’ coverage.

2. Order Processing

Orders are generally processed within 1–3 business days after order confirmation, excluding Sundays and public holidays.

Processing may take longer during sales, holidays, or periods of unusually high order volume. If a significant delay occurs, we will try to provide an update using the contact details supplied with your order.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier service, and local conditions.

These are estimates rather than guaranteed delivery dates. Remote locations, weather disruptions, courier delays, or other circumstances may affect delivery.

4. Shipping Charges

Free delivery is offered on eligible orders above ₹300, subject to the offer displayed at checkout.

For orders below the applicable threshold, shipping charges, if any, will be displayed during checkout before you place your order.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and serviceable PIN codes.

COD availability can depend on the delivery location, order value, courier coverage, and verification requirements. Any applicable COD charges will be displayed at checkout.

6. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or another available communication channel.

Tracking updates depend on the logistics provider.

7. Incorrect Address or Unsuccessful Delivery

Please check your shipping address and contact number carefully before placing your order.

If delivery fails because the address is incomplete, the recipient is unavailable, or the courier cannot reach the recipient, the shipment may be reattempted or returned to us in accordance with the courier’s process.

Additional charges or restrictions may apply to reshipment where permitted and communicated to you.

8. Damaged or Incorrect Deliveries

If your package arrives damaged, leaking, or contains an incorrect product, contact us within 48 hours of delivery at help@theherbalcompany.com.

Include your order number and clear photographs or an unboxing video where available so our team can review the issue.

9. Delays and Circumstances Beyond Our Control

Delivery timelines may be affected by severe weather, operational disruptions, public holidays, transport restrictions, or other events outside our reasonable control.

We will endeavour to assist you with tracking and delivery-related queries.

10. Contact Us

For shipping and delivery assistance:

THE HERBAL COMPANY
Website: https://theherbalcompany.co.in
Email: help@theherbalcompany.com