Refund and Returns Policy

Returns & Refund Policy

Last Updated: 24 October 2026

At THE HERBAL COMPANY, we want you to have a smooth and satisfactory shopping experience. If you experience an issue with your order, we are here to help.

1. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, leaking, or contains an incorrect product, please contact us within 48 hours of delivery at help@theherbalcompany.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or an unboxing video showing the product and packaging, where available

Our team will review your request and advise you on the next steps.

2. Return Eligibility

For hygiene and safety reasons, skincare products and soaps may not be eligible for return once opened or used, except where required by applicable law.

Returns may be considered for:

  • Products damaged during delivery

  • Incorrect items received

  • Defective products

  • Other cases approved by our customer support team

Products must meet the applicable return conditions communicated by our team.

3. Non-Returnable Items

Unless required by law or approved under our damaged or defective product policy, the following may not be eligible for return:

  • Opened or used skincare products

  • Products damaged through improper storage or use after delivery

  • Requests submitted outside the applicable reporting period

4. Refunds

If your return or refund request is approved, we will communicate the refund method and expected processing time.

Refunds for prepaid orders will generally be issued to the original payment method. Processing times may depend on your bank or payment provider.

For Cash on Delivery orders, our support team will explain the available refund method and any information required to process it.

5. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at help@theherbalcompany.com. Cancellation may not be possible once an order has been processed or dispatched.

6. How to Request a Return or Refund

Email help@theherbalcompany.com with the subject line Return or Refund Request, along with your order number and details of the issue.

Our team will review your request and guide you through the process.

7. Contact Us

For return, refund, or order-related assistance:

Brand: THE HERBAL COMPANY
Website: https://theherbalcompany.co.in
Email: help@theherbalcompany.com

We appreciate your trust in our brand and will do our best to resolve genuine product concerns fairly.